Reducing Churn - A Primer

IntroAny company, especially startups facing issues in controlling their churn rate, is a good problem to be solved. It means you have enough traction, but something is not right somewhere along the user's journey. What is Churn?It is the percentage of users who stopped using your product/service during…

How would I Improve WhatsApp?

a case study of how I would improve WhatsApp (Assuming I am one of the PMs there). Idea is to present how I would think about the problem and come up with a set of possible improvements along the way.…