Mayank Jain
Mayank (a.k.a firesofmay) has over 8 years of experience covering a wide range of skill sets, including Development, QA, Community Management, UX/UI, and running a small startup. He’s also a mentor at 91springboard.
Relevant Work Experience
Helpshift - Conversational customer service platform
Jan 2022 - Current - HQ Pune — Senior Product Manager
Nov 2020 - Dec 2021 - HQ Pune — Product Manager - II
SEP 2020 - Nov 2020 - HQ Pune — Engineering Program Manager
OwnedLabs - Design Studio
DEC 2018 - MAY 2020 - HQ Pune — Co-Founder
- Lead website Design/Development for clients like FriendsDiaper, Natrusolate, Breya, Nobelhygiene, etc.
- Lead outreach campaigns with ~10% reply rate per company
- Recruited & managed coordination between developers and design freelancers.
- Defined several processes to optimize our workflow like an E-commerce checklist, Internal Outreach Dashboard, etc
- Designed a trust stamp feature for a client in the NLP domain.
Cofound.it - Connects Crypto believers to Crypto teams
Oct 2017 - Nov 2018 - HQ Slovenia - Head of Outreach (India)
- Managed 10+ blockchain communities (ranging from 2K to 25K community members) that came out of Cofound.it Program (Ex. Musiconomi, Maecenas, etc)
- Led QA of the Cofound.it platform.
- Built partnerships with various Indian stakeholders.
Helpshift - Conversational customer service platform
JUN 2012 - OCT 2017 - HQ Pune - QA/Backend Developer
- Lead and hired a QA team of 10+ engineers.
- Defined the core architecture of our backend testing infrastructure.
- Built scheduling backend system using the Quartzite library in Clojure.
- Wrote a DSL to generate tests that battle-tested our audit trail feature.
- Won ‘Spot Light Award’ at Helpshift (2017) for delivering a feature under pressure on time.
Education
Pune Institute of Computer Technology
Aug 2007 - June 2012 - Pune (India)
BE in Information Technology
Programming Languages
- Clojure (Experienced)
- Python (Beginner)
Tools I'm Familiar With
- Pipedrive, Snov.io, Mixmax, Lemlist
- GSuite, Jira, Asana, Slack, Basecamp, Adobe XD, Trello
- Keyboard Maestro, Alfred, Todoist
Concept App Design
Money Genie/Moolahwise (Easy investment manager app)
Open Source Contribution
Articles
Misc
- Fireside chat on Blockhain (Hosted by Startup Grind Pune)
- Shoutout by the Musiconomi Team
Spoken Languages
- English
- Hindi