My CV

Mayank Jain

Mayank (a.k.a firesofmay) has over 8 years of experience covering a wide range of skill sets, including Development, QA, Community Management, UX/UI, and running a small startup. He’s also a mentor at 91springboard.

Relevant Work Experience

Helpshift - Conversational customer service platform

Nov 2020 - Current - HQ Pune — Product Manager

SEP 2020 - Nov 2020 - HQ Pune — Engineering Program Manager

OwnedLabs - Design Studio

DEC 2018 - MAY 2020 - HQ Pune — Co-Founder

  • Lead website Design/Development for clients like FriendsDiaper, Natrusolate, Breya, Nobelhygiene, etc.
  • Lead outreach campaigns with ~10% reply rate per company
  • Recruited & managed coordination between developers and design freelancers.
  • Defined several processes to optimize our workflow like an E-commerce checklist, Internal Outreach Dashboard, etc
  • Designed a trust stamp feature for a client in the NLP domain.

Cofound.it - Connects Crypto believers to Crypto teams

Oct 2017 - Nov 2018 - HQ Slovenia - Head of Outreach (India)

  • Managed 10+ blockchain communities (ranging from 2K to 25K community members) that came out of Cofound.it Program (Ex. Musiconomi, Maecenas, etc)
  • Led QA of the Cofound.it platform.
  • Built partnerships with various Indian stakeholders.

Helpshift - Conversational customer service platform

JUN 2012 - OCT 2017 - HQ Pune - QA/Backend Developer

  • Lead and hired a QA team of 10+ engineers.
  • Defined the core architecture of our backend testing infrastructure.
  • Built scheduling backend system using the Quartzite library in Clojure.
  • Wrote a DSL to generate tests that battle-tested our audit trail feature.
  • Won ‘Spot Light Award’ at Helpshift (2017) for delivering a feature under pressure on time.

Education

Pune Institute of Computer Technology

Aug 2007 - June 2012 - Pune (India)

BE in Information Technology

Programming Languages

  • Clojure (Experienced)
  • Python (Beginner)

Tools I'm Familiar With

  • Pipedrive, Snov.io, Mixmax, Lemlist
  • GSuite, Jira, Asana, Slack, Basecamp, Adobe XD, Trello
  • Keyboard Maestro, Alfred, Todoist

Concept App Design

Money Genie/Moolahwise (Easy investment manager app)

Open Source Contribution

Articles

Misc

Spoken Languages

  • English
  • Hindi